IT Support
Per Hour
Service Description
Technical problems paralyzing your team? Floripi offers fast and decisive technical support executed by certified professionals. We solve slow workstations, connection issues, software failures, and infrastructure problems to get your team back to work immediately. Support Solutions for IT Companies: Specialized technical support for companies that need to maintain maximum productivity. Ideal for startups, technology companies, digital agencies, e-commerce, and any business that depends on technology working perfectly to operate. Support for Individual Professionals: Perfect for freelancers, developers, designers, content creators, and remote professionals who need to solve technical problems quickly without losing productive time. What We Solve: Workstations: Slow computers, crashes, performance issues, system configurations, and resource optimization. Connectivity: Network problems, unstable connection, VPN, remote access, router configuration, and internet troubleshooting. Software: Installation, configuration, application errors, licensing issues, updates, and program compatibility. Infrastructure: Servers, file sharing, backup, printers, peripherals, and network devices. Productivity: Email configuration, collaborative tools, cloud storage, data synchronization, and integrations. Our Methodology: Fast service with accurate diagnosis, efficient resolution, and clear communication. We prioritize problems that directly impact your team's productivity, ensuring work returns to normal as quickly as possible. Our Differentiators: Certified and experienced professionals Remote or on-site service as needed Fast resolution focused on productivity Support in Portuguese, English, Arabic, and Turkish Documentation of problems and solutions Prevention of recurring problems Flexible schedules How It Works: Contact us describing the technical problem. Our team performs initial diagnosis, defines scope and resolution timeframe. We execute the solution with real-time monitoring and validate that everything is back to normal. Who We Serve: IT and technology companies, startups, digital agencies, e-commerce, offices, remote professionals, freelancers, developers, designers, and any company or professional that depends on technology to work.
Contact Details
+5548991472849
contact@floripi.com
R. Clemente Rovere - Centro, Florianópolis - State of Santa Catarina, Brazil
Cancellation Policy
WEBSITE PLANS (SaaS) 30-day warranty: Full refund if requested within 30 days of activation (first contract only). After 30 days: No refund. Early cancellation: recalculation at actual monthly price without discount, client pays proportional difference. No refund: When client does not provide necessary content; improper use of website; third-party fees (domain, email, etc.); default or fraud. ONE-TIME SERVICES (Video, Marketing, SEO, Captions, IT) 7-day warranty: From delivery or first payment. Refund if: not delivered, outside scope, or serious errors not corrected. After 7 days: Service considered accepted. No refund for change of mind or subjective dissatisfaction. Hourly services: Hours worked are non-refundable. Hour packages: refund only for unused hours within 7 days. ONLINE CLASSES Cancellation 24h before: Full refund or credit to reschedule. Less than 24h or absence: No refund. Class considered completed. Plan By Level: First 30 days: can cancel, classes recalculated at full individual price. After 30 days: NOT CANCELLABLE. Responsible for total payment. Forced cancellation: charge for all classes at full price. TRANSLATION 7-day warranty: Refund if not delivered, outside scope, or serious errors not corrected. Work started: Hours invested are non-refundable. Mid-project cancellation: proportional payment for completed work. No refund: After use/publication of translation; client does not provide materials; modifications beyond scope; delay in feedback. GENERAL PROVISIONS Priority: Corrections and adjustments before refund. Request: In writing, official channels, within established deadlines. Recognition: Customized digital services. Subjective dissatisfaction does not generate automatic refund after actual use. By agreeing to this policy or purchasing our services, you agree to our policies and Terms and Conditions. Please read them on our website or contact us if you need any clarification.