Floripi.com values your privacy and is committed to treating your personal data with security, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect the information of users, customers, and visitors to our website and our digital services. By accessing the Floripi.com website, creating an account, filling out forms, or contracting any service, you declare that you have read and agree to this Policy.

Data Controller:

Floripi.com 59.584.379 Ali Abdi

Address: R. Clemente Rovere, No. 36, 303 Centro Florianópolis/SC, ZIP 88020-340 Brazil

Privacy/LGPD Email: contact@floripi.com

Phone: +55 48 99 147 28 49

Whenever this policy mentions "Floripi," "we," or "our," it refers to Floripi.com as the data controller.

If you have questions about this Policy or about the use of your data, simply contact us through the official channels available on the website.

2. Collection and Use of Personal Data

2.1. What Data We Collect

We may collect the following types of data, according to your use of the website and services:

a) Data Provided Directly by You

When you register an account, contract a service, or fill out a contact form, we may collect:

• Full name

• Email

• Phone/WhatsApp

• Access password (stored in encrypted form)

• Company or project name

• Country/city of residence

• Information about your objectives (briefing, contact form, etc.)

• Billing data (CPF/CNPJ, corporate name) when necessary for tax document issuance

b) Data Collected Automatically

When browsing the website, some information may be collected automatically, such as:

• IP address (partially anonymized when possible)

• Browser type and device

• Pages accessed, date and time of access

• Cookies and session identifiers

• Basic usage data for traffic analysis

Important note: IP addresses are collected partially (anonymized when possible) and maintained only for the time necessary for security and traffic analysis (up to 90 days). We may share anonymized browsing data with analysis tools (e.g., Google Analytics) according to their respective privacy policies.

This data is used primarily to:

• Improve browsing experience

• Maintain platform security

• Understand which pages are most accessed and optimize content

• Prevent fraud and unauthorized access

c) Data from Third Parties

In some cases, we may receive information from third parties, such as:

• Payment platforms (payment confirmation, transaction status)

• Analysis tools (analytics)

• Authentication services (when social login is used, if implemented)

In all cases, we respect applicable legislation and the limits of use informed in this policy.

2.2. How We Collect Your Information

We collect/receive information about you in the following ways:

• When a user fills out the registration form or submits personal information

• When interacting with the website

• From public sources (when necessary)

• Through Cookies and tracking technologies

2.3. What We Use Your Data For

We process your personal data for the following purposes:

Creation and Management of Your User Account Allow you to log in, view information about your services, and track your project.

Service and Support Respond to your messages, questions, or requests sent via form, chat, email, or WhatsApp.

Execution of Contracted Services Collect the necessary information to create your website, configure services, deliver video, marketing, translation, or IT projects.

Billing and Invoicing Issue invoices, send payment slips, receipts, or proof of payment, according to the contracted service.

Important Communication About the Service Send notices about deadlines, relevant updates, maintenance, contractual or policy changes.

Improvement of Website Experience Analyze browsing statistics, page performance, and usage behavior to improve design, content, and functionality.

Security and Fraud Prevention Monitor suspicious activities, incorrect access, or improper use of the platform.

Marketing (Moderately and Optionally) Send content, news, promotions, and offers related to our services, provided that:

• You have authorized this type of communication; and

• You always have the option to cancel receipt ("opt-out")

Customer Testimonials Display positive reviews (with your express authorization).

Enforcement of Terms and Conditions Ensure compliance with Terms of Use.

Payment Processing and Debt Recovery Manage financial transactions and resolve financial disputes.

Website Protection and Dispute Resolution Maintain platform security and resolve any disputes that may arise.

2.4. Legal Basis for Data Processing

The processing of your personal data is carried out based on legal grounds provided in the LGPD (General Data Protection Law - Law 13.709/2018), such as:

a) Contract Execution (Art. 7, V) When we use your data to provide the service you contracted. Examples: account creation, service delivery, technical support, billing.

b) Compliance with Legal or Regulatory Obligation (Art. 7, II) Examples: invoice issuance, accounting records, compliance with court orders.

c) Legitimate Interest (Art. 7, IX) Examples: platform security, fraud prevention, user experience improvement, essential service communication.

d) Consent (Art. 7, I) Examples: sending newsletters, promotional communications, use of non-essential cookies.

You can withdraw your consent at any time, without prejudice to services based on other legal bases.

2.5. Sensitive Data

Floripi.com DOES NOT collect or process sensitive personal data as defined in Art. 5, II of the LGPD, such as:

• Racial or ethnic origin

• Religious belief

• Political opinion

• Union or religious organization membership

• Data regarding health or sexual life

• Genetic or biometric data

If it is strictly necessary to collect any sensitive data for provision of a specific service, we will request your express and specific consent in advance.

3. Data Sharing, Storage, and Security

3.1. Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

Types of Cookies We Use:

a) Essential Cookies (mandatory) Necessary for basic website functioning (login, security, session). These cannot be disabled.

b) Analytical Cookies (optional) Used to understand how visitors use the website (e.g., Google Analytics).

c) Marketing Cookies (optional) Used for tracking advertising campaigns (when applicable).

Cookie Management:

• When accessing our website for the first time, you will see a notice about cookies and will be able to choose which types to accept

• You can manage your preferences at any time through your browser settings or by contacting us

• Disabling essential cookies may compromise website functionality

For more information about cookies, visit: https://www.aboutcookies.org

Important Note: Your consent for non-essential cookies (analytical and marketing) is expressly requested on the first visit to the website through a cookie banner.

3.2. Data Sharing

We will not transfer your personal information to third parties without seeking your consent, except in the limited circumstances described below:

a) With Technical Partners and Service Providers (Data Operators)

We may share your data with third-party service providers who assist us in executing services, including, but not limited to:

• Hosting providers (web servers)

• Email platforms (notification sending services)

• Payment gateways (financial transaction processors)

• Analysis tools (e.g., Google Analytics)

• Debt recovery services (in case of default)

• Specialized third parties involved in the technical execution of your project (when necessary)

Important:

• All partners who access personal data are contractually obligated to process this data only according to our instructions and in compliance with the LGPD

• We maintain confidentiality and data protection agreements (DPA) with our main suppliers

• We do not share data for purposes incompatible with those described in this Policy

b) By Legal Requirement or Court Order When there is a legal, tax obligation, or determination by competent authority.

c) For Protection of Our Rights In case of investigation of fraud, abuse, improper use of the platform, or contractual breach.

d) Transfer of Control or Merger In case of sale, merger, acquisition, or restructuring of Floripi.com:

• Your personal data may be transferred to the new controlling entity

• The new entity will be required to respect the terms of this Privacy Policy

• You will be notified in advance about the change of control and your options (including data deletion, if applicable)

We do not sell your personal information under any circumstances.

3.3. Data Storage and Security

a) Data Location

Your data is stored on secure servers that may be located in Brazil or in other countries.

International Transfer: When data is transferred outside of Brazil, we ensure that:

• The destination country offers an adequate degree of data protection; or

• We adopt standard contractual clauses approved by ANPD; or

• The service used is internationally certified (e.g., ISO 27001)

b) Security Measures

We implement technical and organizational measures to protect your data, including:

• Encryption of sensitive data (passwords, payment information)

• Restricted access control (authorized employees only)

• Monitoring of suspicious activities

• Regular backups

• SSL/TLS protocols for data transmission

• Regular security updates

c) Security Incidents

In case of a data breach that may pose risk or relevant damage to data subjects:

• We will notify ANPD as required by law

• We will notify affected users within a reasonable timeframe

• We will adopt measures to mitigate the impacts of the incident

d) Limitations

Despite all efforts, no system is 100% secure. You also have responsibility to maintain the confidentiality of your password and not share it with third parties.

3.4. Data Retention Period

We maintain your personal data only for the time necessary to fulfill the purposes described in this Policy and to meet legal obligations.

General Retention Periods:

a) During Active Contractual Relationship Account, profile, and service data: maintained while you use our services

b) After Account Closure or Contract Termination:

• Tax and accounting data: minimum of 5 years (National Tax Code)

• Support data and service history: up to 5 years

• Marketing data (consent-based): removed immediately after consent revocation, unless there is another legal basis

• Security and fraud prevention data: up to 6 months after termination

c) After the Above Periods: Data will be deleted or irreversibly anonymized, unless:

• There is a legal obligation to maintain for a longer period; or

• There is an ongoing judicial process or administrative procedure

You may request early deletion of your data, respecting the minimum legal retention periods.

3.5. Content Provided by the Client

When you send us materials (images, videos, texts, logos, etc.) for service execution:

• You declare that you have all necessary rights to this content or have authorization for its use

• You grant Floripi.com a license to use, modify, and reproduce this content only for the purposes of the contracted service

• Floripi.com is not responsible for violations of copyrights, image rights, or other third-party rights present in materials provided by the Client

• In case of third-party complaints about content provided by you, the Client agrees to hold Floripi.com harmless and bear any resulting costs.

4.1. Your Rights Under the LGPD

According to the LGPD, you have the right to:

• Confirm whether we process your personal data

• Access the personal data we maintain about you

• Request correction of incomplete, inaccurate, or outdated data

• Request deletion of unnecessary, excessive data, or data processed in non-compliance with the law

• Request deletion of your account, subject to legal minimum retention obligations

• Request information about data sharing

• Revoke consent, when processing is based on it (for example, marketing emails)

• Data portability to another entity (when applicable)

• Review of automated decisions that affect your rights

4.2. How to Exercise Your Rights

If you have an account on the Floripi.com website and wish to:

• Delete your account;

• Request removal of certain personal data;

• Or obtain a copy of the main information associated with your account,

You can contact us by:

Email: contact@floripi.com Phone: +55 48 99 147 28 49 Address: R. Clemente Rovere, No. 36, Centro, Florianópolis/SC, ZIP 88020-340

For your security, we may ask for some additional data to confirm your identity before processing the request.

In some cases, it may be necessary to maintain certain data for the minimum legal period (for example, tax records), even after an account deletion request. In these cases, the data will be maintained only for that specific purpose, with restricted access.

4.3. Cancellation of Marketing Communications

You can cancel receipt of direct marketing communications or the profiling we perform for marketing purposes by:

• Clicking the "unsubscribe" link present in each email; or

• Writing to: contact@floripi.com

Note: Emails directly related to the contracted service (invoices, technical notices, confirmations) cannot be cancelled, as they are essential for contract execution.

4.4. Limitations on Exercise of Rights

Note that if you do not allow us to collect or process the necessary personal information or withdraw consent to process the same for necessary purposes, you may not be able to access or use the services for which your information was requested.

5. Additional Provisions

5.1. Privacy of Minors

Our services are not specifically directed to individuals under 18 years of age and we do not intentionally collect data from children or adolescents without the consent of parents or legal guardians.

Special Protection (Art. 14 of the LGPD):

• If we identify that data from minors has been collected without adequate authorization, we will take immediate measures to delete this information

• Parents or guardians may request access, correction, or deletion of data from minors under their care

• If you are a parent or legal guardian and believe that your child provided personal data without authorization, contact immediately: contact@floripi.com

5.2. Links to Third-Party Websites

The Floripi.com website may contain links to other websites, services, or third-party platforms.

We are not responsible for the privacy practices or content of these external environments.

We strongly recommend that you read the privacy policies of each service you access from external links. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

5.3. Use of Artificial Intelligence and Automation

In some of our services, we may use artificial intelligence (AI) and automation tools for:

• Customer support (chatbots)

• Data analysis and statistics

• Content creation or optimization

When we use AI:

• We do not make automated decisions that significantly affect your rights without human intervention

• You have the right to request human review of any automated decision

• Personal data used in AI systems is processed according to this Policy

• If there is use of third-party AI systems, we ensure that these providers also comply with the LGPD.

5.4. Compliance with International Regulations

In addition to the LGPD (General Data Protection Law - Brazil), we strive to maintain compliance with international regulations when applicable, including:

• GDPR (General Data Protection Regulation - European Union)

• CCPA (California Consumer Privacy Act - USA)

If you are a resident of a jurisdiction with specific data protection laws, you may have additional rights according to local legislation.

5.5. Changes to this Privacy Policy

We may update this Privacy Policy at any time, for legal, technical, or operational reasons.

When there is a relevant change, we may notify you by:

• Registered email

• Prominent notice on the website

• Or notification within the user area

Continued use of the services after the update implies agreement with the new version of the Policy.

The revised Policy will be effective 180 days after publication of the revised Policy on the website and your continued access or use of the service after that period will constitute your acceptance of the revised Policy. Therefore, we recommend that you review this page periodically.

5.6. Security

The security of your information is important to us and we will use reasonable security measures to prevent loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and, consequently, cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

6. Contact and Complaints

6.1. Data Protection Officer / Complaints Officer

If you have any query or concern about the processing of your information available with us, you can send an email to our Complaints Officer at:

Floripi.com 59.584.379 Ali Abdi

Address: R. Clemente Rovere, No. 36, Centro Florianópolis/SC, ZIP 88020-340 Brazil

Email: contact@floripi.com

Phone: +55 48 99 147 28 49

We will address your concerns in accordance with applicable legislation and respond to your request within a reasonable timeframe.

6.2. Your Right to File a Complaint

If you believe that your data protection rights have been violated, you have the right to file a complaint with:

ANPD (National Data Protection Authority) National Data Protection Authority of Brazil Website: https://www.gov.br/anpd

Legal Information

This service is operated by:

Floripi.com 59.584.379 Ali Abdi

Address: R. Clemente Rovere, No. 36, 303 Centro Florianópolis/SC, ZIP 88020-340 Brazil

Email: contact@floripi.com

Phone: +55 48 99 147 28 49

Last Updated: January 1, 2026

By using our services, you acknowledge that you have read, understood, and fully agreed to this Privacy Policy. If you have any questions or concerns, contact us at contact@floripi.com