Remote IT Support
Your team's productivity stops when technology fails. Whether it's a slow workstation, a connection issue, or software failure, we offer fast and decisive support to get your team back to work immediately.
Core Technical Capabilities
Floripi delivers managed IT support and outsourced helpdesk services for companies that need professional support without hiring a full in-house team. We offer comprehensive support for endpoints and internal systems, including Remote Troubleshooting (Windows/Linux/MacOS), Active Directory user management, Office 365 administration, and Endpoint Security configuration. We ensure that your users' tools are not only functional, but secure and optimized for performance.
How We Work
We bring corporate-level discipline to IT support. Using consolidated ITSM tools like ServiceNow or Jira Service Desk:
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Ticket Creation: problem registration with priority assessment.
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Remote Access: secure connection via TeamViewer/AnyDesk for immediate diagnosis.
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Root Cause Fix: resolution of underlying software/hardware conflict.
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Escalation Prevention: resolution of complex incidents internally, minimizing dependence on external vendors.
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Closure: user confirmation and knowledge base documentation.
The "Production-Grade" Difference
Traditional IT support often gets stuck on complex connectivity problems. Since Floripi is led by CCNA-certified professionals, we are "overqualified" for typical support tasks, and that's an advantage for your company. If a user can't access the internet, we don't just check the cable; we analyze VLAN tags, DHCP scopes, and DNS resolution. We solve in minutes what others spend hours trying to guess.
This service is available in hourly format for on-demand fixes or as a recurring support contract.
Empower your team. contact Floripi for IT Support.